Remote Healthcare Support Specialist

Teleperformance USA; Idaho; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401K plans

Life insurance

Discount programs

FSA plans

Job summary

Teleperformance USA is hiring a Healthcare Customer Support Specialist to act as the primary contact for our clients, handling inbound and outbound communications with professional excellence in a fast-paced environment.

This remote, nationwide role requires RN licensure and at least 6 months of healthcare or customer service experience, the ability to type 25+ words per minute, and a willingness to work in a call-center setting.

Qualifications

• RN license is required.
• Minimum of 6 months healthcare/customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Must be comfortable working in a call center environment.

Responsibilities

• Connect with customers via phone/email/chat to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary.
• Respond to requests for assistance and/or processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

RN license

Healthcare knowledge

Typing 25 wpm

Call center

Education

RN degree

Tools

Windows OS

Job description

Teleperformance USA is hiring a Healthcare Customer Support Specialist to act as the primary contact for our clients, handling inbound and outbound communications with professional excellence in a fast-paced environment.

This remote, nationwide role requires RN licensure and at least 6 months of healthcare or customer service experience, the ability to type 25+ words per minute, and a willingness to work in a call-center setting.