Remote RN Healthcare Support Specialist

Teleperformance USA; Maine; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance USA in Maine is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries using web-based tools for a seamless customer experience.

The role requires an RN license, healthcare/customer service experience, and the ability to work in a high-velocity environment with various shifts.

Qualifications

• RN license required.
• Healthcare/customer service experience preferred.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.

Responsibilities

• Connect with customers via phone/email/chat to resolve inquiries.
• Calmly resolve and de-escalate issues.
• Escalate interactions when necessary.
• Respond to requests for assistance and/or processing payments.
• Track all call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell if required.

Skills

Healthcare customer service

Communication

Typing 25 wpm

Call center experience

Education

RN license

Tools

Windows-based systems

Job description

Teleperformance USA in Maine is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries using web-based tools for a seamless customer experience.

The role requires an RN license, healthcare/customer service experience, and the ability to work in a high-velocity environment with various shifts.