Remote Risk Manager: Client Relations & Claims Oversight

Acuity Risk Advisors; Melville (NY); À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Opportunity for advancement

Résumé du poste

Acuity Risk Advisors is seeking a highly organized Risk Manager to manage day-to-day client relationships and oversee claims and risk management programs. You will serve as the primary client contact, ensuring timely information, monitoring portal activity, and coordinating with carriers, brokers, and internal teams.

Responsibilities include onboarding, building trusted relationships with owners and stakeholders, and maintaining regular client communications.

Qualifications

• Bachelor9s degree in Finance, Business, Risk Management, or a related field.
• 2+ years of experience in commercial insurance, claims, brokerage, carrier operations, risk management, account management, or a closely related field.
• Working understanding of commercial claims and the roles of carriers, adjusters, TPAs, brokers, and insureds.
• Strong client-facing communication skills, including the ability to communicate professionally by telephone, email, video, and in meetings.
• Excellent organizational and follow-through skills with the ability to manage multiple client accounts and open claims simultaneously.
• Strong attention to detail and documentation.
• Ability to identify missing information, unresolved issues, and situations requiring escalation.
• Comfortable working in a deadline-driven environment where timely client communication matters.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, and cloud-based business systems.

Responsabilités

• Serve as the primary day-to-day contact for an assigned portfolio of clients.
• Build trusted relationships with business owners and key client stakeholders.
• Conduct client onboarding and orientation meetings, explaining Acuity's services, claims processes, reporting expectations, and communication protocols.
• Make initial contact with newly assigned clients promptly and proactively schedule orientation meetings.
• Maintain a consistent client communication cadence and document important conversations, decisions, and outstanding items.
• Identify unresolved client issues and elevate matters requiring additional technical or management review.

Connaissances

Client-facing communication

Organizational skills

Documentation

Attention to detail

Microsoft Outlook

Excel

Word

Teams

Cloud-based systems

Formation

Bachelor9s degree in Finance, Business, Risk Management, or a related field

Outils

Microsoft Outlook

Excel

Word

Teams

Cloud-based systems

Description du poste

Acuity Risk Advisors is seeking a highly organized Risk Manager to manage day-to-day client relationships and oversee claims and risk management programs. You will serve as the primary client contact, ensuring timely information, monitoring portal activity, and coordinating with carriers, brokers, and internal teams.

Responsibilities include onboarding, building trusted relationships with owners and stakeholders, and maintaining regular client communications.