Risk Manager: Client Relations & Claims (Remote)

Acuity Risk Advisors; Melville (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Opportunity for advancement

Job summary

Acuity Risk Advisors is seeking a highly organized Risk Manager to manage day-to-day relationships with assigned clients and oversee their claims and risk management programs. You will act as the primary client contact, ensuring timely communications, monitoring portal activity, and coordinating with carriers, brokers, and internal teams.

The role emphasizes onboarding, ongoing client engagement, and proactive issue escalation, with a focus on delivering precise risk management and claims

Qualifications

• Bachelor's degree in Finance, Business, Risk Management, or related field.
• 2+ years of experience in commercial insurance, claims, brokerage, carrier operations, risk management, account management, or related field.
• Strong client-facing communication skills for telephone, email, video, and meetings.
• Excellent organizational and follow-through skills with the ability to manage multiple client accounts and open claims.

Responsibilities

• Serve as the primary day-to-day contact for an assigned portfolio of clients.
• Build trusted relationships with business owners and key client stakeholders.
• Conduct onboarding and orientation meetings explaining services, claims processes, reporting expectations, and communication protocols.
• Proactively contact newly assigned clients and schedule orientation meetings.
• Maintain a consistent client communication cadence and document important conversations and outstanding items.
• Identify unresolved client issues and escalate as needed.

Skills

Client relationship management

Effective communication

Organizational skills

Detail orientation

Multi-tasking

Education

Bachelor's degree in Finance/Business/Risk Management

Tools

Microsoft Outlook

Excel

Word

Teams

Cloud-based systems

Job description

Acuity Risk Advisors is seeking a highly organized Risk Manager to manage day-to-day relationships with assigned clients and oversee their claims and risk management programs. You will act as the primary client contact, ensuring timely communications, monitoring portal activity, and coordinating with carriers, brokers, and internal teams.

The role emphasizes onboarding, ongoing client engagement, and proactive issue escalation, with a focus on delivering precise risk management and claims