Remote Revenue Operations & CRM Specialist

Energy Jobline ZR; United (WV); Remote; USD 62,000 - 124,000; Part time

Job summary

Energy Jobline ZR is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a remote, contractor engagement. You will own CRM configurations, revenue ops data, and cross‑functional SaaS integrations, with a focus on accuracy and scalable processes.

The role emphasizes documenting decisions, drafting operational prompts, and producing clear guidance for technical and non‑technical stakeholders, while maintaining policy‑compliant system behavior.

Qualifications

• 5–10 years of hands‑on experience in revenue operations, sales operations, customer success operations, or SaaS implementation/onboarding with direct system ownership.
• Demonstrated ability to personally configure CRM systems, including fields, workflows, validation rules, and permissions.
• Experience working with at least two SaaS revenue tools beyond the CRM.
• Strong understanding of CRM ownership, revenue operations, data accuracy, and operational processes.
• Experience assessing changes that cascade across interconnected systems and maintaining overall operational integrity.
• Ability to navigate and document grey areas, exceptions, and conflicting policies, particularly around renewals and entitlement changes.
• Professional English proficiency with excellent written and verbal communication skills.
• Ability to clearly articulate reasoning, assumptions, trade‑offs, and operational recommendations.

Responsibilities

• Analyze CRM, billing, and ticketing data to identify gaps between operational logic, system behavior, and established policies.
• Identify and document policy conflicts, outdated automations, duplicate entities, permissions mismatches, and undocumented processes.
• Draft precise operational prompts and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack.
• Evaluate the desired state of underlying data and correct discrepancies to maintain logical consistency and data accuracy across systems.
• Document reasoning, including the rationale for changes made and decisions to leave specific areas unchanged.
• Apply strong operational judgment when rules conflict or changes may create cascading impacts across interconnected systems.
• Produce clear, thorough documentation suitable for both technical and non‑technical stakeholders.
• Assess operational trade‑offs and provide structured recommendations for complex system and policy decisions.

Skills

Revenue operations

CRM ownership

Data accuracy

Documentation

Analytical thinking

Operational judgment

English proficiency

Job description

Energy Jobline ZR is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a remote, contractor engagement. You will own CRM configurations, revenue ops data, and cross‑functional SaaS integrations, with a focus on accuracy and scalable processes.

The role emphasizes documenting decisions, drafting operational prompts, and producing clear guidance for technical and non‑technical stakeholders, while maintaining policy‑compliant system behavior.