Remote Revenue-Driven Customer Success Manager
Energy Innovation Corp
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Benefits offered by this job
Job summary
Intel is seeking a commercially minded Customer Service Manager in Fairfield, CA, to translate de-escalation and a growth mindset into repeatable revenue. This role offers a freelance schedule with remote flexibility and aims to scale revenue through strategic customer engagement.
You will lead multi-channel campaigns, manage upsell/renewals, and collaborate with product to align the roadmap with customer needs.
Qualifications
- 8+ years of real-world experience in customer or sales leadership.
- Proven proficiency with Intercom and related tooling.
- Demonstrated leadership guiding manager-level initiatives.
- Strong written and verbal communication under scrutiny.
- Empathy that helps deliver tough feedback effectively.
Responsibilities
- Develop and execute multi-channel campaigns driving qualified leads for Intel.
- Monitor competitor pricing across California.
- Sell the people-centered roadmap, not just today's features.
- Share learnings with product about Fairfield buyers' requests.
- Present field intel to sharpen next quarter's ads.
- Drive upsell and renewal conversations with existing Intel accounts.
- Pursue warm referrals before competitors win the call.
- Run discovery calls to uncover budget without asking directly.
Skills
Tools
Job description
Intel is seeking a commercially minded Customer Service Manager in Fairfield, CA, to translate de-escalation and a growth mindset into repeatable revenue. This role offers a freelance schedule with remote flexibility and aims to scale revenue through strategic customer engagement.
You will lead multi-channel campaigns, manage upsell/renewals, and collaborate with product to align the roadmap with customer needs.
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