Customer Service Manager

Energy Innovation Corp; Fairfield (CA); Remoto; USD 119.000 - 177.000; Part-time

Vantaggi offerti da questo lavoro

Remote flexibility

Retirement matching

Manager goal coaching

Descrizione del lavoro

Intel is seeking a commercially minded Customer Service Manager in Fairfield, CA, to translate de-escalation and a growth mindset into repeatable revenue. This role offers a freelance schedule with remote flexibility and aims to scale revenue through strategic customer engagement.

You will lead multi-channel campaigns, manage upsell/renewals, and collaborate with product to align the roadmap with customer needs.

Competenze

• 8+ years of real-world experience in customer or sales leadership.
• Proven proficiency with Intercom and related tooling.
• Demonstrated leadership guiding manager-level initiatives.
• Strong written and verbal communication under scrutiny.
• Empathy that helps deliver tough feedback effectively.

Mansioni

• Develop and execute multi-channel campaigns driving qualified leads for Intel.
• Monitor competitor pricing across California.
• Sell the people-centered roadmap, not just today's features.
• Share learnings with product about Fairfield buyers' requests.
• Present field intel to sharpen next quarter's ads.
• Drive upsell and renewal conversations with existing Intel accounts.
• Pursue warm referrals before competitors win the call.
• Run discovery calls to uncover budget without asking directly.

Conoscenze

8+ years of experience

Intercom proficiency

Leadership experience

Strong communication

Empathy in feedback

Strumenti

Intercom

Descrizione del lavoro

We need a commercially minded Customer Service Manager who can turn De-escalation and Growth Mindset into repeatable, scalable revenue. Match 8 years and Intercom to this Fairfield job and you unlock $119,000 - $177,000, a freelance schedule, and steady upward room.

Key Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for Intel
• Keep a finger on competitor pricing across CA
• Sell the people-centered roadmap, not just today's feature set
• Trade weekly notes with product on what Fairfield buyers keep requesting
• Hand marketing the field intel that sharpens next quarter's ads
• Drive upsell and renewal conversations with existing Intel accounts
• Chase down warm referrals before competitors in Fairfield get the call
• Run discovery calls that uncover budget without asking for it

What You'll Bring

• Judgment seasoned by at least 8 years of real consequences
• A knack for Intercom that colleagues quietly come to rely on
• Proven leadership experience guiding manager-level initiatives
• Sharp written and verbal communication, tested under scrutiny
• The kind of empathy that makes hard feedback land softly

Intel earns its keep by making sales marketing predictable, a relentlessly curious promise it has quietly kept across CA. The Intel promise is plain: clear expectations, real autonomy, and zero surprise reviews.

The offer includes $119,000 - $177,000, remote flexibility, retirement matching, and coaching tailored to your manager goals.

Hot off the queue today, Intel wants to hear from you this week.