Remote Revenue Cycle Transformation Lead

Optum; Eden Prairie (MN); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Optum is seeking a seasoned leader to drive transformation of Revenue Cycle Management operating models across customers and internal teams. You will coordinate people, process, technology, and readiness activities to implement Centers of Excellence standards and best practices.

The role emphasizes standardizing workflows, reducing variation, and accelerating adoption of enterprise RCM capabilities, with remote work options and nationwide travel up to 25%.

Qualifications

• 5+ years of experience in Revenue Cycle Management Operations.
• 3+ years of Business Process Improvement or related field.
• Experience leading operational improvement, implementation, transformation, or process standardization initiatives.
• Proven knowledge of revenue cycle operations, workflows, performance metrics, and best practices.
• Experience using data/analytics to identify performance improvement opportunities.
• Strong project management, facilitation, organizational, and problem-solving skills.
• Ability to work across multiple stakeholders and functional teams in a matrixed environment.
• Ability to travel nationwide 25% based on business needs.

Responsibilities

• Lead RCM Performance Enablement initiatives supporting enterprise operating model, process, technology, and performance improvement efforts.
• Conduct assessments of people, process, technology, workflow, governance, and operational readiness to support implementation and transformation activities.
• Partner with Operations and COEs to implement standardized workflows, operating procedures, performance expectations, and best practices.
• Coordinate implementation activities across operational leaders, business partners, Product, IT, Automation, Analytics, and project teams to ensure successful execution.
• Develop and maintain project plans, implementation roadmaps, risk and issue logs, action plans, and status reporting for assigned initiatives.
• Support the adoption of enterprise revenue cycle standards by facilitating readiness activities, stakeholder engagement, communication planning, and change management efforts.
• Monitor operational performance throughout implementation efforts and identify opportunities to improve efficiency, quality, adoption, and business outcomes.
• Analyze operational and performance data to identify trends, risks, barriers, and opportunities for improvement.
• Facilitate implementation meetings, operational reviews, working sessions, and cross-functional collaboration efforts.
• Identify implementation risks, operational dependencies, and performance concerns, escalating issues and recommending mitigation strategies when appropriat
• Assist with transition planning and stabilization activities to support successful adoption and sustainment of new operating models and processes.
• Collaborate with operational leadership to ensure changes are implemented with minimal disruption to service levels, performance expectations, and client commitments.
• Promote a culture of continuous improvement, operational excellence, accountability, and enterprise standardization.

Skills

Revenue Cycle Management

Process Improvement

Project Management

Change Management

Data Analytics

Leadership

Cross-functional Collaboration

Travel Flexibility

Job description

Optum is seeking a seasoned leader to drive transformation of Revenue Cycle Management operating models across customers and internal teams. You will coordinate people, process, technology, and readiness activities to implement Centers of Excellence standards and best practices.

The role emphasizes standardizing workflows, reducing variation, and accelerating adoption of enterprise RCM capabilities, with remote work options and nationwide travel up to 25%.