Remote Revenue-Cycle Customer Service Specialist

Trinity Health Corp.; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

Trinity Health is seeking a Customer Service specialist for its Patient Business Services (PBS) department. This remote role covers day shifts (9:30 a.m. to 6:00 p.m. EDT) and focuses on timely, accurate responses to patient inquiries and billing concerns.

Responsibilities include documenting interactions, resolving issues, and collaborating with supervisors to ensure excellent customer satisfaction in a hospital revenue cycle setting.

Qualifications

• High school diploma or Associate's degree in Accounting or Business Administration or related field; minimum 1 year in revenue cycle or customer service.
• Experience in a hospital or health care financial service setting preferred.
• Strong verbal and written communication and organizational skills.

Responsibilities

• Handle day-to-day customer service inquiries and Billing/insurance questions within PBS.
• Document interactions and outcomes in the appropriate system with accuracy.
• Resolve issues or escalate to supervisor as needed to ensure timely responses.
• Maintain knowledge of policies, compliance programs and regulations.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High school diploma or Associate's degree in Accounting or Business Administration

Tools

Microsoft Office

Job description

Trinity Health is seeking a Customer Service specialist for its Patient Business Services (PBS) department. This remote role covers day shifts (9:30 a.m. to 6:00 p.m. EDT) and focuses on timely, accurate responses to patient inquiries and billing concerns.

Responsibilities include documenting interactions, resolving issues, and collaborating with supervisors to ensure excellent customer satisfaction in a hospital revenue cycle setting.