Remote Revenue & CS Ops Specialist

YO AI Labs; Washington (District of Columbia); Remote; USD 90,000 - 130,000; Part time

Job summary

YO AI Labs is seeking an experienced Sales / Revenue / CS Operations Expert to optimize CRM configurations and drive revenue operations in a remote capacity. The role focuses on improving workflows, data accuracy, reporting, and operational efficiency across SaaS environments.

You will configure CRM platforms, manage revenue tools beyond the CRM, and develop clear documentation and process guidelines to support adoption and continuous improvement.

Qualifications

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.

Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Skills

CRM configuration

Data accuracy & reporting

Workflow management

Communication skills

Tools

Salesforce

HubSpot

Billing software

Ticketing system

Job description

YO AI Labs is seeking an experienced Sales / Revenue / CS Operations Expert to optimize CRM configurations and drive revenue operations in a remote capacity. The role focuses on improving workflows, data accuracy, reporting, and operational efficiency across SaaS environments.

You will configure CRM platforms, manage revenue tools beyond the CRM, and develop clear documentation and process guidelines to support adoption and continuous improvement.