Remote Return-to-Work Advocate & Coordinator

Lowe’s; Mooresville (NC); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Remote work

Job summary

Lowe’s is hiring a Return-to-Work Advisor for remote work from home, serving as the primary advocate and coordinator for associates navigating work-related injuries. You will use WC, ADA, FMLA, and disability program knowledge to ensure fair RTW opportunities and timely support.

You will partner with Sedgwick, HR, medical case management, store leadership, and internal partners to resolve complex benefit matters, escalate cases when needed, and develop sustainable RTW plans while maintaining

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 5 years of general experience with at least 3 years in WC, RTW, disability/leave administration, or HR compliance.
• Experience managing complex multi-state WC or RTW cases.
• Strong communication, documentation, and case-coordination skills.

Responsibilities

• Serve as primary contact for escalated or complex issues requiring WC/ADA/FMLA guidance.
• Provide advocacy to out-of-work associates and coordinate with Sedgwick.
• Conduct critical transition reviews at 60/90, 120, 240-day intervals.
• Deliver clear communication to reduce anxiety and encourage engagement.
• Manage RTW referrals, placements, and Workday coding to reduce leakage.
• Intervene in RTW non-compliance or declined placements.
• Prepare temporary transitional duty letters and bona fide job offers.
• Partner with store operations, HR, and nurse case managers for RTW plans.
• Coordinate RTW for out-of-state associates and ensure policy compliance.
• Collaborate with Sedgwick nurse case managers to resolve delays.
• Identify red flags, delays, or potential litigation risks.
• Respond to WC agency inquiries and resolve escalated concerns.
• Provide guidance on WC, ADA, FMLA, and disability overlaps.
• Advise leadership on temporary duty compliance.
• Consult on complex RTW placement issues.
• Resolve no-pay escalations from placement partners.
• Maintain dashboards tracking escalations and cost impacts.
• Review ODG/NJWR compliance to identify workflow gaps.

Skills

Strong communication

Documentation

Case coordination

WC knowledge

RTW programs

HR compliance

Education

Bachelor’s degree in business/HR/risk management or related field

CDMS certification (preferred)

Tools

Workday

Sedgwick systems

ODG guidelines

Job description

Lowe’s is hiring a Return-to-Work Advisor for remote work from home, serving as the primary advocate and coordinator for associates navigating work-related injuries. You will use WC, ADA, FMLA, and disability program knowledge to ensure fair RTW opportunities and timely support.

You will partner with Sedgwick, HR, medical case management, store leadership, and internal partners to resolve complex benefit matters, escalate cases when needed, and develop sustainable RTW plans while maintaining