Remote Retirement Plan Specialist - Software & Support

Aquila; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Aquila is hiring a Retirement Plan Administration Support Specialist for CalcAir software. This fully remote role within the United States reports to the Director of Customer Experience.

You will help retirement plan professionals with plan calculations, compliance, and software functionality, collaborating with development to test and improve the product. You will guide customers, resolve complex administration questions, and contribute to release notes and training materials, while expanding

Qualifications

• Hands-on experience administering U.S. qualified retirement plans.
• Knowledge of ERISA and regulatory developments like SECURE 2.0.
• Experience with retirement plan software and spreadsheets for validation.

Responsibilities

• Guide and support customers via phone, email, and our support ticketing system.
• Investigate complex plan calculations, compliance testing, and regulatory scenarios.
• Collaborate on software improvements with the development team.
• Test fixes and regulatory updates before release.
• Create release notes and training materials to help customers.

Skills

Retirement plan admin

Regulatory knowledge

Customer support

Software troubleshooting

Analytical thinking

Communication

Tools

CalcAir

DATAIR

Relius

ASC

FT Williams

TeamSupport

Job description

Aquila is hiring a Retirement Plan Administration Support Specialist for CalcAir software. This fully remote role within the United States reports to the Director of Customer Experience.

You will help retirement plan professionals with plan calculations, compliance, and software functionality, collaborating with development to test and improve the product. You will guide customers, resolve complex administration questions, and contribute to release notes and training materials, while expanding