Remote Pension Software Support Specialist

Gemini Group; United States; Remote; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) participation with companymatch

Paid time off

Job summary

Gemini Group is seeking a Customer Service professional to support CalcAir and related pension software clients across the United States. You will engage via phone and email, help with software updates, and contribute to testing and QA to ensure customer success.

The role requires 3+ years in client services in the pension space, familiarity with ERISA, and hands-on experience with CalcAir or similar platforms. A customer-focused, process-minded approach is essential for success.

Qualifications

• 3+ years in client services or software support in the pension space.
• Deep knowledge of qualified retirement plans including compliance testing, contributions, distributions, and document maintenance.
• Hands-on experience with retirement plan software platforms (CalcAir, DATAIR, Relius, ASC, FT Williams, or similar).
• Experience with ticketing systems and performance tracking tools.
• Familiarity with ERISA and recent regulatory changes, including SECURE 2.0.
• Credentials from ASPPA (QKA) / NIPA or active progress toward one will be helpful.

Responsibilities

• Provide Support to Customers – Via phone and email, tracking contacts in our ticketing system.
• System Development and Testing – Provide direction to our development team on required changes and enhancements.
• Quality Assurance – Test fixes and new features before release.
• System Training – Create written material and webinars for new regulations, system features, or areas of concern.

Skills

Customer service

Pension software knowledge

ERISA familiarity

Automation interest

Tools

CalcAir

DATAIR

Relius

ASC

FT Williams

Job description

Gemini Group is seeking a Customer Service professional to support CalcAir and related pension software clients across the United States. You will engage via phone and email, help with software updates, and contribute to testing and QA to ensure customer success.

The role requires 3+ years in client services in the pension space, familiarity with ERISA, and hands-on experience with CalcAir or similar platforms. A customer-focused, process-minded approach is essential for success.