Remote Retirement Plan Support Specialist

Aquila Software Group; Florida; Remote; USD 60,000 - 90,000; Full time

Job summary

CalcAir, a Gemini Group company within Aquila, is seeking a Retirement Plan Administration Support Specialist to help customers with plan calculations, software functionality, and regulatory questions. This fully remote role supports U.S.-based retirement plan professionals and works with our development team to test changes and ensure accurate results.

You will collaborate across teams, resolve complex administration questions, and contribute to training materials while growing your career in a

Qualifications

• Hands-on experience administering U.S. qualified retirement plans.
• Strong knowledge of ERISA and SECURE 2.0 developments.
• Experience with retirement plan administration software such as CalcAir, DATAIR, Relus, ASC or FT Williams.
• Analytical and problem-solving skills for complex calculations and discrepancies.
• Excellent customer focus and communication with diverse stakeholders.
• Willingness to learn, test software changes, and contribute to training materials.

Responsibilities

• Guide and support customers via phone, email, and ticketing system.
• Investigate complex retirement plan questions and calculations.
• Collaborate with the development team to document issues and suggest improvements.
• Test software fixes and regulatory updates before release.
• Contribute to release notes and training resources for customers.

Skills

Retirement plan administration

Customer support

Regulatory knowledge

Analytical thinking

Communication skills

Tools

CalcAir

DATAIR

Relus

ASC

FT Williams

Job description

CalcAir, a Gemini Group company within Aquila, is seeking a Retirement Plan Administration Support Specialist to help customers with plan calculations, software functionality, and regulatory questions. This fully remote role supports U.S.-based retirement plan professionals and works with our development team to test changes and ensure accurate results.

You will collaborate across teams, resolve complex administration questions, and contribute to training materials while growing your career in a