Remote Pension Software Support Specialist
CalcAir Employee Benefit Systems Inc.
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Benefits offered by this job
Job summary
CalcAir Employee Benefits Systems Inc. is seeking a Customer Service professional in the United States to support customers via phone and email, assist with testing and training, and help ensure compliance with evolving retirement plan regulations.
The role emphasizes strong knowledge of qualified plans, ERISA, and related software Plataforms. You will collaborate with product and development teams on changes, create user materials, and contribute to a high-quality customer experience in a
Qualifications
- 3+ years in client services or software support in pensions.
- Deep knowledge of qualified retirement plans and compliance testing.
- Experience with retirement plan software platforms (CalcAir, DATAIR, Relius, ASC, FT Williams) and related tools.
- Familiarity with ERISA and recent regulatory changes including SECURE 2.0.
Responsibilities
- Provide support to customers by phone and email, tracking contacts in the ticketing system.
- Direct system development and testing by coordinating with the development team on changes and enhancements.
- Perform quality assurance to test fixes and new features before release.
- Create written materials and webinars for system training and updates.
Skills
Tools
Job description
CalcAir Employee Benefits Systems Inc. is seeking a Customer Service professional in the United States to support customers via phone and email, assist with testing and training, and help ensure compliance with evolving retirement plan regulations.
The role emphasizes strong knowledge of qualified plans, ERISA, and related software Plataforms. You will collaborate with product and development teams on changes, create user materials, and contribute to a high-quality customer experience in a
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