Remote Retirement Benefits Specialist

Texas-Municipal-Retirement-System; Austin (TX); Hybrid; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Remote work opportunities

Zusammenfassung

Texas Municipal Retirement System (TMRS) in Austin, TX is seeking a Member Service Center Analyst to join our team. You will answer inbound calls from over 270,000 members, explain retirement options, review member accounts, and provide technical help for online access.

You will uphold service standards, document outcomes, and assist with retirement estimates and beneficiary updates. Strong communication, customer service, and Microsoft Office skills are essential; a high school diploma is

Qualifikationen

• Excellent customer service acumen.
• Strong written and verbal communication skills.
• Understanding of Microsoft Office suite.
• Ability to handle high call volume environment.
• Process driven with the ability to follow standard operating procedures.
• Attention to detail and problem-solving skills.

Aufgaben

• Provide exceptional member support and response to caller information and detailed requests.
• Uphold TMRS Member Service Center standards related to courtesy, responsiveness, call handling, accuracy, and professionalism.
• Explain TMRS plan provisions, retirement options, service credit rules and beneficiary processes during inbound calls.
• Generate in-depth analysis of members’ future benefit options.
• Process requests for retirement estimates, withdrawal information, beneficiary updates, and other Member account changes.
• Troubleshoot online/app login and registration issues and guide users through calculations.
• Document call outcomes, actions taken, and follow-up items while validating caller identity.
• Meet or exceed performance Quality Assurance expectations and member satisfaction metrics.

Kenntnisse

Customer service

Communication

Microsoft Office

Attention to detail

Problem-solving

Ausbildung

High school diploma

Associate or bachelor's degree preferred

Tools

Microsoft Office

Jobbeschreibung

Texas Municipal Retirement System (TMRS) in Austin, TX is seeking a Member Service Center Analyst to join our team. You will answer inbound calls from over 270,000 members, explain retirement options, review member accounts, and provide technical help for online access.

You will uphold service standards, document outcomes, and assist with retirement estimates and beneficiary updates. Strong communication, customer service, and Microsoft Office skills are essential; a high school diploma is