Remote Pension Benefit Counselor (TX Residents)

Teacher Retirement System of Texas; Austin (TX); Remote; USD 49,000 - 58,000; Full time

Job summary

Teacher Retirement System of Texas is seeking a Telephone Counselor Associate to support remote Texas residents, guiding members through the full range of TRS benefits and related programs. You will participate in a training program, counsel school district officials, and help with inquiries, eligibility, and potential tax implications.

Successful candidates will have a high school diploma or GED and a year of customer service experience in a fast-paced environment.

Qualifications

• High school diploma or GED; education and experience may substitute for one another.
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Responsibilities

• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.

Skills

Interpreting complex laws

Policy explanation

Customer service

Active listening

Verbal communication

Written communication

Documenting data

Microsoft Office

SharePoint

Virtual meeting software

Education

High school diploma or GED

Associate’s or Bachelor’s degree

Tools

Microsoft Office

SharePoint

Virtual meeting software

Job description

Teacher Retirement System of Texas is seeking a Telephone Counselor Associate to support remote Texas residents, guiding members through the full range of TRS benefits and related programs. You will participate in a training program, counsel school district officials, and help with inquiries, eligibility, and potential tax implications.

Successful candidates will have a high school diploma or GED and a year of customer service experience in a fast-paced environment.