Remote Retirement Accounts Support Specialist

Empower; United States; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Paid time off

Job summary

Empower invites you to start your financial services career in our call center. Through paid associate training and ongoing coaching, you will build a foundation while supporting customers with their retirement accounts.

Collaborate with a team to handle account changes, communicate plan updates, and assist customers over the phone. We offer flexible hours, comprehensive benefits, and opportunities for growth within a values-driven company.

Qualifications

• Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience.

Responsibilities

• Provide excellent service within the call center for customers’ retirement savings accounts.
• Educate and empower customers without cold calls or sales.
• Communicate critical plan updates and changes.
• Process contribution changes, loans, and withdrawals.
• Process general account changes upon customer direction.

Skills

Customer service

Phone etiquette

Communication

Adaptability

Education

Associate degree or higher

1+ year customer service

Job description

Empower invites you to start your financial services career in our call center. Through paid associate training and ongoing coaching, you will build a foundation while supporting customers with their retirement accounts.

Collaborate with a team to handle account changes, communicate plan updates, and assist customers over the phone. We offer flexible hours, comprehensive benefits, and opportunities for growth within a values-driven company.