Remote Retail Tech Transformation Specialist

LMI Consulting, LLC; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

LMI is seeking a Retail Technology Modernization Specialist to guide a major retail transformation. You will assess current retail and logistics tech, define modernization strategies, and work with cross-functional teams to ensure alignment with frontline operations.

The role requires hands-on experience with RSS, POS, SSKs, mPOS, and related hardware, plus strong collaboration, documentation, and planning skills. U.S. citizenship and ability to obtain security clearance are required.

Qualifications

• Eight+ years of hands-on retail or logistics tech in high-volume environments.
• Experience with RSS, POS terminals, SSKs, mPOS devices, identity verification hardware, Smart or Self-Service Lockers, and MDDs.
• Strong understanding of system interoperability, hardware lifecycles, integration patterns, and equipment performance metrics.
• Proven ability to analyze and document operational workflows, device usage patterns, and equipment dependencies.
• Experience supporting technology upgrades, equipment rollouts, or large-scale retail modernization efforts.
• Strong communication and collaboration skills, with the ability to explain technical impacts in clear operational terms.
• Experience with Jira, Confluence, Visio, Miro, or FigJam.
• U.S. citizenship and eligibility for a government background investigation.

Responsibilities

• Lead comprehensive evaluation of retail operational systems including Retail Systems Software (RSS), Point of Sale (POS) terminals, Self-Service Kiosks (SSK), Mobile Point of Sale (mPOS) devices, ID verification hardware, Smart or Self-Service Lockers, and Mobile Delivery Devices (MDD).
• Assess equipment performance, interoperability, lifecycle stage, reliability issues, and system dependencies across retail environments.
• Document end-to-end operational workflows, including device handoffs, transaction steps, scanning sequences, and equipment interactions.
• Identify opportunities to improve throughput, uptime, reliability, ergonomics, and operational efficiency using industry best practices.
• Benchmark commercial retail and logistics environments to identify proven technical solutions and modernization approaches.
• Develop a technical modernization roadmap, including equipment upgrades, integration needs, sequencing, and site readiness considerations.
• Define technical requirements, functional specifications, equipment standards, and deployment dependencies.
• Support technical planning for pilot sites including equipment configurations, performance criteria, integration considerations, and operational impacts.
• Provide subject matter expertise on site layout impacts, queue management technologies, and front-of-house and back-of-house operational flows.
• Collaborate with CX and Service Design teams to ensure technical findings align with customer and employee journey insights, workflow patterns, and future-state experience goals.
• Review journey maps, blueprints, and CX artifacts to validate technical feasibility and identify system dependencies, constraints, and required enablers.

Job description

LMI is seeking a Retail Technology Modernization Specialist to guide a major retail transformation. You will assess current retail and logistics tech, define modernization strategies, and work with cross-functional teams to ensure alignment with frontline operations.

The role requires hands-on experience with RSS, POS, SSKs, mPOS, and related hardware, plus strong collaboration, documentation, and planning skills. U.S. citizenship and ability to obtain security clearance are required.