Remote Retail Sales Associate - Customer Growth

Acosta, Inc.; Jacksonville (FL); Hybrid; USD 37,000 - 43,000; Full time

Job summary

Acosta, Inc. in Jacksonville, FL seeks an Associate Customer Manager to drive sales growth and manage customer relationships remotely within an assigned territory.

You will serve as the primary virtual contact for retailers, conducting outreach via phone, video, and email to execute sales strategies and hit performance objectives. This role focuses on sales development, promotional execution, new item placement, and distribution improvements for AWG and UNFI accounts.

Qualifications

• Bachelor's degree or equivalent work experience.
• Sales, account management, customer service, or telesales experience.
• Experience with AWG, natural products, distributor sales, or retail account management preferred.
• Strong phone-based selling, relationship-building, and virtual communication skills.
• Proficiency in Microsoft Outlook and Excel.
• Ability to analyze sales data and identify opportunities for business growth.
• Self-motivated with strong organizational and time-management skills.
• Dedicated home office workspace with reliable internet access.

Responsibilities

• Manage and grow assigned AWG accounts through outbound sales calls, video meetings, and email communication.
• Sell promotional programs, display opportunities, and distribution initiatives to independent retailers supplied by AWG and UNFI.
• Drive incremental sales through temporary price reductions (TPRs), display programs, and distributor-sponsored promotions.
• Develop and maintain strong relationships with retailer buyers, store managers, and decision-makers through consistent virtual communication.
• Secure new item authorizations, distribution gains, and expanded product placement opportunities.
• Identify distribution voids, sales gaps, and growth opportunities through sales analysis and customer conversations.
• Review distributor reports and sales data to prioritize opportunities and develop account-specific growth strategies.
• Communicate customer feedback, competitive activity, and market trends to management and client partners.
• Maintain accurate records of customer interactions, sales activities, and business results using company-provided technology and systems.
• Collaborate with retailer contacts, internal teams, and client partners to execute sales objectives and support business growth.
• Establish performance goals and review progress regularly with the Virtual Customer Manager.

Skills

Sales

Account management

Customer service

Telesales

Virtual communication

Relationship-building

Outlook

Excel

Education

Bachelor's degree or equivalent work experience

Tools

Outlook

Excel

Job description

Acosta, Inc. in Jacksonville, FL seeks an Associate Customer Manager to drive sales growth and manage customer relationships remotely within an assigned territory.

You will serve as the primary virtual contact for retailers, conducting outreach via phone, video, and email to execute sales strategies and hit performance objectives. This role focuses on sales development, promotional execution, new item placement, and distribution improvements for AWG and UNFI accounts.