Remote Retail Processing Trainer

westernalliancebank; United States; On-site; USD 76,000 - 94,000; Full time

Benefits offered by this job

Competitive salary

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, is seeking a Retail Processing Trainer to elevate the capabilities of our processing teams across remote Texas operations. You will design and deliver training curricula, manage onboarding, assess training effectiveness, and ensure compliance with mortgage industry standards, enabling employees to advance in their careers.

Collaborate with operations leaders to identify gaps, develop handouts and job aids, and monitor program quality to drive

Qualifications

• 3+ years of related experience in Training or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate mortgage industry experience.
• Intermediate speaking and writing communication skills.

Responsibilities

• Direct structured learning experiences and monitor quality results.
• Deliver training courses and assess training effectiveness to ensure incorporation of taught skills and techniques into employee's work behavior.
• Periodically evaluate ongoing programs to ensure that they reflect any changes.
• Stay abreast of the new trends and tools in employee development.

Skills

Training design

Curriculum development

Onboarding

Employee development

Communication

Education

High school diploma

Job description

AmeriHome Mortgage, a Western Alliance Bank company, is seeking a Retail Processing Trainer to elevate the capabilities of our processing teams across remote Texas operations. You will design and deliver training curricula, manage onboarding, assess training effectiveness, and ensure compliance with mortgage industry standards, enabling employees to advance in their careers.

Collaborate with operations leaders to identify gaps, develop handouts and job aids, and monitor program quality to drive