Remote Retail CX Specialist | Elevate Customer Experience

Placements24; United States; Remote; USD 55,000 - 80,000; Full time

Benefits offered by this job

Generous paid time off and holidays

Health, dental, and vision insurance

Bonus potential

Job summary

Placements24 is seeking a fully remote Retail Customer Experience Specialist to enhance the journey for online and in-store shoppers. You will build strong relationships, resolve inquiries, and drive satisfaction across touchpoints, shaping positive brand perceptions from anywhere in the country.

You will analyze customer feedback, collaborate with internal teams, and provide product information to assist purchasing decisions, while thriving in a remote work environment with a focus on service

Qualifications

• Proven experience in customer experience management.
• Excellent communication and active listening abilities.
• Strong interpersonal and analytical skills.
• Proficiency with CRM software and customer service platforms.

Responsibilities

• Manage customer interactions via email, chat, and phone with timely resolutions.
• Develop strategies to improve customer satisfaction and retention.
• Analyze feedback to identify service and product improvements.
• Collaborate with marketing, sales, and operations to address concerns and improve processes.
• Provide detailed product information and assist customers with purchases.
• Handle escalated issues professionally and with problem-solving.

Skills

Customer experience

Active listening

Interpersonal skills

Analytical skills

CRM proficiency

Remote work

Tools

CRM software

Job description

Placements24 is seeking a fully remote Retail Customer Experience Specialist to enhance the journey for online and in-store shoppers. You will build strong relationships, resolve inquiries, and drive satisfaction across touchpoints, shaping positive brand perceptions from anywhere in the country.

You will analyze customer feedback, collaborate with internal teams, and provide product information to assist purchasing decisions, while thriving in a remote work environment with a focus on service