Remote Restoration Claims Coordinator & Xactimate Pro

ServiceMaster Residential Co; Skokie, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Job summary

ServiceMaster Restoration By Simons seeks an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company based in Skokie, IL. The role requires hands-on Xactimate and Mitigate experience and familiarity with XactAnalysis and DASH.

You will manage claims from production through insurance review, billing and payment within tight timelines.

Qualifications

• Hands-on Xactimate experience — REQUIRED.
• Hands-on Mitigate experience — REQUIRED.
• Familiarity with XactAnalysis.
• Experience with DASH or comparable restoration management software.
• Experience working with insurance carrier portals and/or TPA programs.
• Applicants without prior Xactimate and Mitigate experience will not be considered.

Responsibilities

• Manage assigned restoration claim files through production, insurance review, billing and payment within the 10-day window.
• Review each claim for completeness and identify missing information.
• Monitor deadlines and ensure tasks are completed per carrier/TPA requirements.
• Prepare, review and revise Xactimate estimates.
• Submit and manage claim information through XactAnalysis.
• Organize and maintain Mitigate documentation and DASH workflows.
• Communicate professionally with insurance adjusters and carrier representatives.
• Track invoices and insurance payments until completion.

Tools

Xactimate

Mitigate

XactAnalysis

DASH

Insurance portals/TPA

Job description

ServiceMaster Restoration By Simons seeks an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company based in Skokie, IL. The role requires hands-on Xactimate and Mitigate experience and familiarity with XactAnalysis and DASH.

You will manage claims from production through insurance review, billing and payment within tight timelines.