Remote Reservations & Guest Experience Specialist

Destinationknot; Seattle (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible scheduling

Job summary

Destination Knot is hiring a Reservations & Guest Support Specialist for a fully remote role in the United States. The successful candidate will manage reservations, confirmations, and scheduling while delivering high-quality guest service and timely communications.

Ideal applicants are organized, service-oriented, and comfortable working independently in a remote environment, with clear documentation and strong collaboration with the team.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable, and responsive.
• Experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Customer service

Attention to detail

Multitasking

Computer skills

Reliability

Guest services

Job description

Destination Knot is hiring a Reservations & Guest Support Specialist for a fully remote role in the United States. The successful candidate will manage reservations, confirmations, and scheduling while delivering high-quality guest service and timely communications.

Ideal applicants are organized, service-oriented, and comfortable working independently in a remote environment, with clear documentation and strong collaboration with the team.