Remote Reservations & Guest Experience Specialist

Network Travel Careers; Seattle (WA); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work flexibility

Structured guidance

Job summary

Network Travel Careers is seeking a Reservations & Guest Support Specialist to assist with reservation requests, confirmations, scheduling updates, and guest inquiries. This remote role emphasizes clear communication and accurate record-keeping.

You will work independently in a remote environment, manage calendars, respond via email/phone, and collaborate with the team to ensure a smooth guest experience. Training and ongoing guidance are provided.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable, and responsive.
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates.
• Respond to guest inquiries via email, phone, and messaging platforms.
• Maintain accurate records, calendars, and service documentation.
• Monitor timelines to ensure changes and confirmations are processed correctly.
• Provide general guest support to ensure a smooth and positive experience.
• Follow established workflows and quality standards.
• Collaborate with internal team members to support daily operations.

Skills

Customer service

Communication

Attention to detail

Organization

Remote work

Multitasking

Job description

Network Travel Careers is seeking a Reservations & Guest Support Specialist to assist with reservation requests, confirmations, scheduling updates, and guest inquiries. This remote role emphasizes clear communication and accurate record-keeping.

You will work independently in a remote environment, manage calendars, respond via email/phone, and collaborate with the team to ensure a smooth guest experience. Training and ongoing guidance are provided.