Remote Reservations & Guest Experience Specialist

Destination Knot; Florida; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible scheduling

Training provided

Structured work environment

Job summary

Destination Knot is seeking a Reservations & Guest Support Specialist to handle client-facing reservations, scheduling, and guest inquiries in a fully remote role. You will maintain accurate records, assist with confirmations and updates, and communicate professionally throughout the coordination process.

This position suits organized, service-oriented individuals who can work independently from home. Flexible scheduling and AI-assisted screening may be used in hiring, with comprehensive

Qualifications

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to manage multiple tasks in a remote work environment
• Basic computer proficiency and ability to learn new systems
• Professional, reliable, and responsive
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Customer service

Communication

Attention to detail

Organization

Multitasking

Computer literacy

Professionalism

Reliability

Job description

Destination Knot is seeking a Reservations & Guest Support Specialist to handle client-facing reservations, scheduling, and guest inquiries in a fully remote role. You will maintain accurate records, assist with confirmations and updates, and communicate professionally throughout the coordination process.

This position suits organized, service-oriented individuals who can work independently from home. Flexible scheduling and AI-assisted screening may be used in hiring, with comprehensive