Remote Reservations & Guest Care Specialist

DestinationKnot; Indiana (PA); Remote; USD 35,000 - 55,000; Full time

Job summary

DestinationKnot is seeking a Reservations & Guest Support Specialist – Remote to provide client-facing and administrative support for reservations, scheduling, and guest inquiries. You will maintain accurate records and assist with confirmations and updates, ensuring timely, professional communication.

This fully remote role suits organized, service-oriented individuals with strong communication skills. Training and ongoing guidance are provided, with flexible scheduling and a supportive work

Qualifications

• Strong customer service and communication skills.
• High attention to detail and organization.
• Ability to manage multiple tasks in a remote work environment.
• Basic computer proficiency and ability to learn new systems.
• Professional, reliable, and responsive.
• Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Responsibilities

• Assist with reservation requests, confirmations, and scheduling updates
• Respond to guest inquiries via email, phone, and messaging platforms
• Maintain accurate records, calendars, and service documentation
• Monitor timelines to ensure changes and confirmations are processed correctly
• Provide general guest support to ensure a smooth and positive experience
• Follow established workflows and quality standards
• Collaborate with internal team members to support daily operations

Skills

Strong customer service and

communication skills

High attention to detail and

organization

Ability to manage multiple tasks in a

remote work environment

Basic computer proficiency and ability

to learn new systems

Professional, reliable, and responsive

Previous experience in guest services,

reservations, customer support,

hospitality, or administrative roles

is helpful but not required

Job description

DestinationKnot is seeking a Reservations & Guest Support Specialist – Remote to provide client-facing and administrative support for reservations, scheduling, and guest inquiries. You will maintain accurate records and assist with confirmations and updates, ensuring timely, professional communication.

This fully remote role suits organized, service-oriented individuals with strong communication skills. Training and ongoing guidance are provided, with flexible scheduling and a supportive work