Remote Reservations Concierge

Alegria Travel Services; Rockford (IL); Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Remote work

Onboarding provided

Continuing education

Job summary

Alegria Travel Services seeks a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment. You will respond to questions, gather preferences, research options, and ensure accuracy of reservation details.

Onboarding and training are provided along with access to professional tools and ongoing education within a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Outstanding attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Familiarity with email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information on client needs and preferences.
• Research availability and service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication

Attention to detail

Organizational skills

Customer-focused

Remote work tools

Tools

Email software

Reservation systems

Job description

Alegria Travel Services seeks a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote environment. You will respond to questions, gather preferences, research options, and ensure accuracy of reservation details.

Onboarding and training are provided along with access to professional tools and ongoing education within a supportive team.