Remote Reservation Support Specialist

Sunkissed Getaways; New York (NY); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote

Onboarding & training

Professional tools access

Continuing education opportunities

Job summary

Sunkissed Getaways seeks a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a remote environment.

You will communicate professionally, pay close attention to details, and help keep reservation records accurate while delivering excellent customer service. Onboarding and ongoing education are provided.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems; ability to research and organize information.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Job description

Sunkissed Getaways seeks a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a remote environment.

You will communicate professionally, pay close attention to details, and help keep reservation records accurate while delivering excellent customer service. Onboarding and ongoing education are provided.