Remote Reporting Analyst - Data Insights & Dashboards

CAI; Austin (TX); Remote; USD 63,000 - 65,000; Full time

Job summary

CAI is seeking a Reporting Analyst to design and maintain operational reports, dashboards, and scorecards using Power BI, transforming data into clear, actionable insights for service desk operations.

The ideal candidate has 1+ year of data analysis and Power BI experience, strong Excel skills, and the ability to communicate findings to stakeholders. This full-time remote role requires no sponsorship.

Qualifications

• Bachelor's degree in IT, Computer Science, Statistics, or related field (or equivalent experience).
• Minimum 1 year of experience in data analysis and reporting
• Minimum 1 year of experience in creating and maintaining reports, dashboards, and datasets using Power BI
• Experience documenting business requirements and workflows
• Strong proficiency in MS Excel and MS Office Suite
• Strong written and verbal communication skills
• Ability to work independently and manage multiple priorities effectively
• Familiarity with IT Service Management, Service Desk, or IT environments
• Strong analytical and problem-solving abilities with high attention to detail and strong organizational skills
• Demonstrated integrity, accountability, and a commitment to excellence
• Excellent time management and prioritization skills

Responsibilities

• Design, build, and maintain operational reports, dashboards, and scorecards using data from multiple sources
• Analyze service desk and operational data to identify trends, anomalies, cost drivers, and opportunities for improvement
• Develop clear, concise summaries and data stories for internal and client facing presentations
• Monitor and audit data quality; investigate and resolve anomalies as needed
• Support predictive modeling efforts (e.g., staffing forecasts, shift left analysis, cost-benefit analysis, and ROI analysis)
• Provide reporting support for up to three Service Desk accounts as a primary analyst and may serve as backup on additional accounts as needed
• Calculate and track key performance metrics, including cost per transaction and quality indicators
• Compare client performance against industry standards and recommend improvements
• Support the development and implementation of customer satisfaction measurement programs
• Provide insights and recommendations to enhance service delivery, reduce costs, and improve customer experience
• Participate in operational and client meetings to present findings and support decision making
• Partner with internal teams and external clients to understand reporting needs and deliver tailored solutions
• Execute project based analytical and consulting activities that support operational objectives
• Document business requirements, workflows, and reporting processes
• Collaborate with team members by sharing best practices, analytical techniques, and lessons learned to support team effectiveness
• Leverage Power BI to create visual reports and dashboards and enhance reporting capabilities by applying tools such as Power Query, DAX, and SQL to model and visualize data
• Collaborate with BI developers to ensure platform stability and alignment with reporting needs
• Contribute to the continuous improvement of Power BI assets and dataflows
• Leverage AI and automation tools to streamline data analysis and reporting processes, improve data quality and accuracy, and deliver timely, actionable insights to support business decision-making

Skills

Power BI

Data analysis

Data storytelling

SQL

Excel

Communication skills

Time management

Education

Bachelor's degree in IT, Computer Science, Statistics, or related field

Tools

Power Query

DAX

SQL

Job description

CAI is seeking a Reporting Analyst to design and maintain operational reports, dashboards, and scorecards using Power BI, transforming data into clear, actionable insights for service desk operations.

The ideal candidate has 1+ year of data analysis and Power BI experience, strong Excel skills, and the ability to communicate findings to stakeholders. This full-time remote role requires no sponsorship.