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Five9; San Ramon (CA); Ibrido; USD 108.000 - 251.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision coverage

401k with employer matching

Paid time off & holidays

Parental leave

Descrizione del lavoro

Five9 seeks a Senior Global Solutions Architect to design and evolve AI/CCaaS solutions for complex customer environments. You will define reference architectures, lead technical reviews, and collaborate with Sales, Product, and Engineering to ensure scalable, secure deployments.

You will translate business strategy into technical roadmaps, document end‑to‑end integrations, and demonstrate value and ROI to customer leadership.

Competenze

• Ideally a Bachelor’s or Master’s degree in a relevant field such as electrical engineering, computer science, business, or IT.
• Demonstrated consulting experience with large, complex distributed systems and organizations.
• Experience with market-leading AI/contact center platforms and CRM knowledge preferred.

Mansioni

• Lead solution and architecture for assigned customers and partners.
• Align with Sales, Professional Services, Product, Engineering, Customer Success, and Compliance.
• Define architecture standards, reference architectures, and artifacts for reuse across teams.
• Understand client business, IT risk management, and contact center operations.
• Provide expert guidance or bring in SMEs as needed to support projects.
• Lead technical reviews for customer QBRs and drive value through ROI analysis.

Conoscenze

Architecture leadership

Technical writing

Version control

AI/LLM experience

Data strategy

Cybersecurity principles

Formazione

Bachelor’s or Master’s in EE/CS/Business/IT

Strumenti

Five9

Salesforce

ServiceNow

WebRTC

Descrizione del lavoro

Five9 seeks a Senior Global Solutions Architect to design and evolve AI/CCaaS solutions for complex customer environments. You will define reference architectures, lead technical reviews, and collaborate with Sales, Product, and Engineering to ensure scalable, secure deployments.

You will translate business strategy into technical roadmaps, document end‑to‑end integrations, and demonstrate value and ROI to customer leadership.