Global Solutions Architect - AI/CCaaS Leader (Remote)

Five9; United States; Remoto; USD 108.000 - 251.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision coverage

Stock purchase plan

PTO and holidays

Parental leave

Descrizione del lavoro

Five9 is seeking a Senior Global Solutions Architect in the United States (Remote) to drive architecture across AI/CCaaS solutions for complex customer deployments. You will translate business needs into scalable technical designs, work with cross-functional teams, and establish standards that guide multiple projects.

You will lead technical reviews, map current architectures, and create detailed, version-controlled documentation that enables repeatable success and measurable ROI for customers

Competenze

• Bachelor’s or Master’s degree in electrical engineering, computer science, business administration, or information technology.
• Significant experience aligning business needs and outcomes to technology offerings.
• Strong technical writing skills with process flows and data maps.
• Experience with version control systems and modern integration methods.
• Familiarity with AI/LLM platforms and hyperscalers (AWS, GCP, Azure).

Mansioni

• Serve as the lead solution and architecture resource for assigned customers and partners.
• Align with Sales, Professional Services, Product, Engineering, Customer Success, and Compliance.
• Define and own architecture standards, reference architectures, and artifacts for broader reuse.
• Understand client business, IT risk strategies, and contact center operations.
• Act as trusted advisor and provide expert technical guidance.
• Lead technical reviews for customer QBRs.
• Develop and maintain architecture diagrams and documents.

Conoscenze

Architecture leadership

Business-IT alignment

Technical writing

Version control

Security & risk management

AI/LLM familiarity

Formazione

Bachelor’s or Master’s degree in electrical engineering, computer science, business administration, or information technology

Strumenti

Salesforce

ServiceNow

CRM platforms

Descrizione del lavoro

Five9 is seeking a Senior Global Solutions Architect in the United States (Remote) to drive architecture across AI/CCaaS solutions for complex customer deployments. You will translate business needs into scalable technical designs, work with cross-functional teams, and establish standards that guide multiple projects.

You will lead technical reviews, map current architectures, and create detailed, version-controlled documentation that enables repeatable success and measurable ROI for customers