Remote Release of Information & QC Specialist

Sharecare; Richmond (VA); Remote; USD 25,000 - 33,000; Full time

Job summary

Sharecare, a digital health company, is hiring for an information governance support role. This remote, full-time position assists Release of Information specialists andCustomer Service to resolve medical records requests while maintaining HIPAA compliance and data integrity.

You will perform data entry, quality checks, and cross-department communications to minimize turnaround delays. Prior experience with Sharecare HDS in QC or customer service is preferred.

Qualifications

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service.
• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
• Attention to detail.
• Ability to work in a fast-paced, production-oriented environment.
• High level of reliability, productivity and professionalism.
• Good communication skills, both written and oral.
• The ability to work independently and being productive with little supervision.

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests.
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information.
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests.
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests.
• Research and resolve workflow and record issues quickly to minimize delays in turnaround.
• Identify and escape critical and important issues to management.

Skills

Quality Control

Customer Service

Attention to detail

Communication skills

Independent work

Tools

Record Management

Intranet

Exceptions Management

Word

Excel

Outlook

Job description

Sharecare, a digital health company, is hiring for an information governance support role. This remote, full-time position assists Release of Information specialists andCustomer Service to resolve medical records requests while maintaining HIPAA compliance and data integrity.

You will perform data entry, quality checks, and cross-department communications to minimize turnaround delays. Prior experience with Sharecare HDS in QC or customer service is preferred.