Remote Relationship Executive – Fundraising Growth (NI)

Cancer Research UK; United States; Remote; USD 33,000 - 37,000; Full time

Job summary

Cancer Research UK is seeking a Relationship Executive to build meaningful connections with supporters across Northern Ireland. The role focuses on delivering an exceptional supporter experience, driving long-term engagement and increasing lifetime value through phone, email and mail interactions.

You will work within the Regional team, using empathy and professionalism to foster trusted relationships, identify opportunities for deeper involvement, and ensure interactions reflect our ambition

Qualifications

• Experience of providing excellent customer service.
• Strong communication skills, in both verbal and written form, over the phone.
• Good listening skills to build effective relationships with supporters.
• Excellent organisation and time management skills.
• Ability to solve straightforward problems with guidance from colleagues.
• Ability to build internal networks for collaboration across regions and departments.
• Excellent attention to detail and data entry in a database system.
• Understanding of fundraising or charity/voluntary sector.

Responsibilities

• Manage initial and ongoing contact for low, mid value and light touch relationships including individuals, fundraising groups, legators, corporate organisations, and new legacy enquirers follow up and acquisition.
• Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value.
• Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will.
• Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team.
• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.
• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets.
• Work with wider divisional team and drive supporter recruitment and re-engagement.
• Ensure supporter records are entered and maintained on systems and associated pipelines.
• Ensure you are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

Skills

Customer service

Communication

Active listening

Organization

Problem solving

Team collaboration

Fundraising knowledge

Job description

Cancer Research UK is seeking a Relationship Executive to build meaningful connections with supporters across Northern Ireland. The role focuses on delivering an exceptional supporter experience, driving long-term engagement and increasing lifetime value through phone, email and mail interactions.

You will work within the Regional team, using empathy and professionalism to foster trusted relationships, identify opportunities for deeper involvement, and ensure interactions reflect our ambition