Relationship Executive

Cancer Research UK; United States; Remote; USD 33,000 - 37,000; Full time

Job summary

Cancer Research UK is seeking a Relationship Executive to build meaningful connections with supporters across Northern Ireland. The role focuses on delivering an exceptional supporter experience, driving long-term engagement and increasing lifetime value through phone, email and mail interactions.

You will work within the Regional team, using empathy and professionalism to foster trusted relationships, identify opportunities for deeper involvement, and ensure interactions reflect our ambition

Qualifications

• Experience of providing excellent customer service.
• Strong communication skills, in both verbal and written form, over the phone.
• Good listening skills to build effective relationships with supporters.
• Excellent organisation and time management skills.
• Ability to solve straightforward problems with guidance from colleagues.
• Ability to build internal networks for collaboration across regions and departments.
• Excellent attention to detail and data entry in a database system.
• Understanding of fundraising or charity/voluntary sector.

Responsibilities

• Manage initial and ongoing contact for low, mid value and light touch relationships including individuals, fundraising groups, legators, corporate organisations, and new legacy enquirers follow up and acquisition.
• Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value.
• Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will.
• Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team.
• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.
• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets.
• Work with wider divisional team and drive supporter recruitment and re-engagement.
• Ensure supporter records are entered and maintained on systems and associated pipelines.
• Ensure you are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

Skills

Customer service

Communication

Active listening

Organization

Problem solving

Team collaboration

Fundraising knowledge

Job description

Relationship Executive - Northern Ireland

Relationship Executive (Northern Ireland)

£24,785- £28,000 plus benefits

Reports to: Team Manager Regional

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Home-based Candidates must be based in Northern Ireland

Closing date: 11th October 2026 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: competency-based interview

Interview date: from week commencing 12th October

At Cancer Research UK, we exist to beat cancer.

We’re looking for an inspiring Relationship Executive to play a vital role in building meaningful connections with individual, group, legacy and corporate supporters, delivering an exceptional supporter experience that inspires long‑term engagement and maximises the impact of their contribution to our life‑saving work.

Working as part of our Regional team, you’ll use your professionalism, empathy and relationship-building skills to provide outstanding service across phone, email and mail, fostering trusted relationships and identifying opportunities for supporters to deepen their involvement with Cancer Research UK.

By working collaboratively with colleagues and championing a supporter-first approach, you’ll help ensure every interaction reflects our ambition, credibility, humanity and determination to beat cancer.

What will I be doing?

• Manage initial and ongoing contact for low, mid value and light touch relationships including and not limited to; individuals, fundraising groups, legators, corporate organisations, and new legacy enquirers follow up and acquisition.
• Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value.
• Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will.
• Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team.
• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.
• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets.
• Work with wider divisional team and drive supporter recruitment and re-engagement.
• Ensure supporter records are entered and maintained on systems and associated pipelines.
• Ensure you are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

What are we looking for?

• Experience of providing excellent customer service.
• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone.
• Good listening skills to build effective and valuable relationships with supporters.
• Excellent organisation and time management skills.
• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues.
• Build internal networks for collaboration and knowledge sharing across the regions and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
• Excellent attention to detail and experience of entering and managing data in a database system.
• Ability to understand the fundraising or charity/voluntary sector.

Our organisation values are designed to guide all that we do.

Bold:Act with ambition, courage and determination

Credible:Act with rigour and professionalism

Human: Act to have a positive impact on people

Together:Act inclusively and collaboratively

Eligibility criteria

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

All internal candidates applying for a secondment, must have:

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

You can explore our benefits by visiting our careers web page.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 020 3469 8400 as soon as possible.