Remote Regional VIP Sports Director

BetMGM LLC; Crystal Bay (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Pre-tax accounts

Flexible PTO

Training reimbursement

Job summary

BetMGM LLC is seeking a Regional Manager to oversee VIP Sports across the Eastern Region. You will manage multiple states, with Account Managers and 4–8 Executive Sports Hosts per state, mentoring leaders and driving structured, organized and effective teams.

You will develop processes to optimize bonuses, identify VIP players, and coordinate cross-functional events with Partnerships and Hospitality. Travel, evenings, and weekend shifts are expected; bonus plans apply and compliance with gaming

Qualifications

• Experience in sales and customer service within a teamwork environment.
• Detail oriented with effective time management skills and the ability to produce results while working under pressure.
• Willingness to travel for work.

Responsibilities

• Mentor and develop Account Managers in terms of process and professionalism.
• Establish and further develop the infrastructure for efficient ways of working in VIP Management.
• Focus on the fundamentals of effectively managing a team with an emphasis on Structure, Organization and Communication.
• Educate team to understand and implement processes that optimize bonus spend and reinvestment.
• Identify potential VIP Sports players and through relationship building, bonuses and use of hospitality to increase the share of wallet.
• Work cross functionally with Partnerships, Special Events and Hospitality teams to identify opportunities of events to host VIP clients.
• Manage the special events and promotions calendar to drive customer acquisition and retention of existing customers.
• Source new opportunities and events in markets where we are live for sports betting.
• Develop a strategy to drive incremental business with a focus on inactive customers.
• Responsible for cumulative team bonus spend budget.
• Assist in critical business decisions regarding initial deposit offers.
• Evaluate customer activity to provide corresponding bonuses and complimentary offers (room, food, beverage, events tickets).
• Work in conjunction with High Value team and VIP Sports Operations team.
• Maintain highly confidential customer information in accordance with company policies.
• Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
• Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
• Flexibility to work shifts, including evenings and weekends.
• Ability to travel for work.

Job description

BetMGM LLC is seeking a Regional Manager to oversee VIP Sports across the Eastern Region. You will manage multiple states, with Account Managers and 4–8 Executive Sports Hosts per state, mentoring leaders and driving structured, organized and effective teams.

You will develop processes to optimize bonuses, identify VIP players, and coordinate cross-functional events with Partnerships and Hospitality. Travel, evenings, and weekend shifts are expected; bonus plans apply and compliance with gaming