Regional VIP Sports Director (Remote)

BetMGM LLC; Las Vegas (NV); Hybride; USD 102 000 - 133 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Pre-tax spending accounts

Flexible paid time off

Professional development reimbursement

Employee resource groups

Swag & ticket giveaways

Résumé du poste

BetMGM LLC is seeking a Regional Manager to oversee VIP Sports across multiple states within the Eastern Region. The role includes mentoring Account Managers and leading the Executive Host team, onboarding, bonus optimization, and hospitality management.

Travel and occasional evenings/weekends are required. The position requires licensing eligibility, strong sales and customer service experience, and a proven ability to drive bonuses and customer engagement while maintaining confidential client

Qualifications

• Experience in sales and customer service within a teamwork environment.
• Detail oriented with effective time management skills and the ability to produce results while working under pressure.
• Outstanding verbal and written communication skills.
• Knowledge of the gaming industry.
• Knowledge of the hospitality industry.

Responsabilités

• Mentor and develop Account Managers in terms of process and professionalism.
• Establish and further develop the infrastructure for efficient ways of working in VIP Management.
• Focus on the fundamentals of effectively managing a team with an emphasis on Structure, Organization and Communication.
• Increase Active Player Days and Bet Count of all VIP clients.
• Educate team to understand and implement processes that optimize bonus spend and reinvestment.
• Identify potential VIP Sports players and through relationship building, bonuses and use of hospitality to increase the share of wallet.
• Work cross functionally with Partnerships, Special Events and Hospitality teams to identify opportunities of events to host VIP clients.
• Manage the special events and promotions calendar to drive customer acquisition and retention of existing customers.
• Source new opportunities and events in markets where we are live for sports betting.
• Develop a strategy to drive incremental business with a focus on inactive customers.

Connaissances

Sales experience

Customer service

Time management

Communication skills

Outils

CRM software

Description du poste

BetMGM LLC is seeking a Regional Manager to oversee VIP Sports across multiple states within the Eastern Region. The role includes mentoring Account Managers and leading the Executive Host team, onboarding, bonus optimization, and hospitality management.

Travel and occasional evenings/weekends are required. The position requires licensing eligibility, strong sales and customer service experience, and a proven ability to drive bonuses and customer engagement while maintaining confidential client