Regional VIP Sports Director (Remote)

BetMGM LLC; Oregon; Hybrid; USD 102,000 - 133,000; Full time

Benefits offered by this job

Medical & Dental

401(k) with company match

FSA & commuter savings

Flexible paid time off

Professional development

Employee resource groups

Swag and ticket giveaways

Job summary

BetMGM LLC is seeking a Regional Manager for VIP Sports to oversee multiple states in the Eastern Region, guiding 4–8 Executive Sports Hosts per state and mentoring leaders to drive performance in deposits, bonuses, and hospitality. The role emphasizes process discipline, customer focus and strategic partnerships.

The position requires flexibility to travel, manage high-value client relationships, and collaborate with Partnerships, Special Events and Hospitality teams to maximize VIP outcomes.

Qualifications

• Ability to gain and maintain a gaming license in required jurisdictions.
• Experience in sales and customer service within a team environment.
• Detail oriented with effective time management and ability to perform under pressure.
• Outstanding verbal and written communication skills.
• Knowledge of the gaming industry.
• Knowledge of the hospitality industry.

Responsibilities

• Mentor and develop Account Managers in terms of process and professionalism.
• Establish and develop infrastructure for efficient VIP management workflows.
• Focus on structuring, organization and communication within the team.
• Increase Active Player Days and Bet Count for VIP clients.
• Educate team on processes to optimize bonuses and reinvestment.
• Identify VIP players and use bonuses and hospitality to grow share of wallet.
• Collaborate with Partnerships, Special Events and Hospitality teams on VIP opportunities.
• Manage events calendar to drive customer acquisition and retention.
• Source new VIP opportunities and events in live markets.
• Develop strategies to drive incremental business with inactive customers.
• Oversee cumulative team bonus spend budget.
• Assist in decisions on initial deposit offers.
• Evaluate activity to offer bonuses and complimentary offers.

Skills

Sales

Customer service

Teamwork

Communication

Gaming industry knowledge

Hospitality knowledge

Job description

BetMGM LLC is seeking a Regional Manager for VIP Sports to oversee multiple states in the Eastern Region, guiding 4–8 Executive Sports Hosts per state and mentoring leaders to drive performance in deposits, bonuses, and hospitality. The role emphasizes process discipline, customer focus and strategic partnerships.

The position requires flexibility to travel, manage high-value client relationships, and collaborate with Partnerships, Special Events and Hospitality teams to maximize VIP outcomes.