Regional VIP Sports Manager - West Coast

BetMGM LLC; Carson City (NV); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, life &Dis

Pre-tax spending accounts (FSA)

Flexible paid time off

Professional development reimbursement

Job summary

BetMGM LLC is seeking a Regional Manager for VIP Sports in the Eastern Region. You will mentor Account Managers, oversee executive Hosts, and collaborate with Partnerships and Hospitality teams to enhance VIP experiences.

The role requires strategic oversight of bonus spends, event planning, and customer retention initiatives, with travel and flexible hours as needed. A background in sales and customer service within a team environment is essential.

Qualifications

• Experience in sales and customer service within a teamwork environment.
• Proven ability to mentor and develop Account Managers and Leaders.

Responsibilities

• Oversee VIP Sports executive Hosts across multiple states within the Eastern Region.
• Mentor and develop Account Managers in terms of process and professionalism.
• Manage onboarding, customer contact, bonus optimization, and hospitality management.
• Reduce friction in deposits and withdrawals and optimize deposits strategies.
• Collaborate cross-functionally with Partnerships, Special Events and Hospitality teams.
• Manage events calendar and drive customer acquisition and retention.
• Identify VIP players and build relationships to increase share of wallet.
• Ensure compliance with policies and protect confidential customer information.
• Handle difficult customer interactions and resolve disputes to satisfaction.
• Support in decisions regarding initial deposit offers and bonus programs.
• Travel as needed and maintain flexibility for shifts.

Skills

Team leadership

Mentoring

Customer service

Sales experience

Tools

VIP management software

Job description

The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.

• Medical, Dental, Vision, Life, and Disability Insurance
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• That's why we're committed to building a respectful, inclusive workplace.

It is the responsibility of the Regional Manager to oversee various states/jurisdictions within the Eastern Region for VIP Sports. Each state will have an Account Manager with between 4 and 8 Executive Sports Hosts.

The ideal candidate will manager and mentor these Leaders with a focus on managing the Executive Host Team. Other areas of responsibility will include, but not be limited to, onboarding, customer contact, bonus optimization, hospitality management and reducing any friction of deposits and withdrawals.

Remote

• Mentor and develop Account Managers in terms of process and professionalism
• Establish and further develop the infrastructure for efficient ways of working in VIP Management
• Focus on the fundamentals of effectively managing a team with an emphasis on Structure, Organization and Communication
• Educate team to understand and implement processes that optimize bonus spend and reinvestment
• Identify potential VIP Sports players and through relationship building, bonuses and use of hospitality to increase the share of wallet
• Work cross functionally with Partnerships, Special Events and Hospitality teams to identify opportunities of events to host VIP clients
• Manage the special events and promotions calendar to drive customer acquisition and retention of existing customers
• Source new opportunities and events in markets where we are live for sports betting
• Develop a strategy to drive incremental business with a focus on inactive customers
• Responsible for cumulative team bonus spend budget
• Assist in critical business decisions regarding initial deposit offers
• Evaluate customer activity to provide corresponding bonuses and complimentary offers (room, food, beverage, events tickets)
• Work in conjunction with High Value team and VIP Sports Operations team
• Maintain highly confidential customer information in accordance with company policies
• Handle difficult customer interactions and situations in a calm, professional and reasonable manner
• Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders
• Resolve customer disputes and complaints to the satisfaction of the customer and the company
• Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
• Flexibility to work shifts, including evenings and weekends
• Ability to travel for work
• Experience in sales and customer service within a teamwork environment
• Detail oriented with effective time management skills and the ability to produce results while working under pressure
• Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
• This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations - MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

Equal Employment Opportunities

We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.