Remote Regional Field Services Manager

Cognizant; Wayzata (MN); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Regional Service Manager to oversee field support operations across North America. The role requires 12-15+ years in IT infrastructure and at least 5+ years managing regional field support, with strong vendor governance and workforce management skills.

The position leads onsite support services, coordinates regional vendors, and ensures service quality while driving continuous improvement and cost optimization within a remote/NA context.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field required.
• 12-15+ years of IT Infrastructure or Workplace Services experience.
• 5+ years managing regional Field Support.

Responsibilities

• Lead regional Field Support delivery across North America and ensure SLA attainment.
• Manage regional field support vendors and workforce planning.

Skills

IT Infrastructure

Workplace Services

Regional Field Support

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field

Job description

Cognizant is seeking a Regional Service Manager to oversee field support operations across North America. The role requires 12-15+ years in IT infrastructure and at least 5+ years managing regional field support, with strong vendor governance and workforce management skills.

The position leads onsite support services, coordinates regional vendors, and ensures service quality while driving continuous improvement and cost optimization within a remote/NA context.