Regional Field Service Manager

Benco Dental; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Benco Dental is seeking a Blue Ridge Regional Field Service Manager to oversee installation, maintenance, testing, troubleshooting, and repair of dental equipment within the region. The role ensures compliance with customer specifications and company requirements, delivering on-time and within-budget service.

The manager will coach technicians, collaborate with the regional sales team, and drive customer satisfaction while maintaining operational performance in a family-owned, long-standing

Qualifications

• Associate degree preferred in business or bio-med fields.
• Experience in field service management is advantageous.

Responsibilities

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians follow time and attendance reporting; manage PTO
• Hold Service Technicians accountable for responsibilities
• Coordinate and conduct regular meetings with Regional Personnel
• Ensure high customer service satisfaction rates

Skills

Time management

Professional attitude

Computer networking

Customer service

Interpersonal skills

Field repair

Education

Associate Degree in Business

Associate Degree in BioMed

Job description

Are you ready for new challenges and new opportunities?

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Regional Field Service Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What's in it for YOU?

• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

Position Summary

As the Blue Ridge Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do YOU Possess These Skills and Attributes?

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem-Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating
• Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest YOU?

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
• Hold Service Technicians accountable for responsibilities
• Coordinate/conduct regularly scheduled meetings with all Regional Personnel
• Ensuring high customer service satisfaction rates

Do YOU Meet These Requirements?

• Education/Experience:
  • Associate Degree in: Business or BioMed