Regional Dental Field Service Leader

Benco Dental; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Benco Dental is seeking a Blue Ridge Regional Field Service Manager to oversee installation, maintenance, testing, troubleshooting, and repair of dental equipment within the region. The role ensures compliance with customer specifications and company requirements, delivering on-time and within-budget service.

The manager will coach technicians, collaborate with the regional sales team, and drive customer satisfaction while maintaining operational performance in a family-owned, long-standing

Qualifications

• Associate degree preferred in business or bio-med fields.
• Experience in field service management is advantageous.

Responsibilities

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians follow time and attendance reporting; manage PTO
• Hold Service Technicians accountable for responsibilities
• Coordinate and conduct regular meetings with Regional Personnel
• Ensure high customer service satisfaction rates

Skills

Time management

Professional attitude

Computer networking

Customer service

Interpersonal skills

Field repair

Education

Associate Degree in Business

Associate Degree in BioMed

Job description

Benco Dental is seeking a Blue Ridge Regional Field Service Manager to oversee installation, maintenance, testing, troubleshooting, and repair of dental equipment within the region. The role ensures compliance with customer specifications and company requirements, delivering on-time and within-budget service.

The manager will coach technicians, collaborate with the regional sales team, and drive customer satisfaction while maintaining operational performance in a family-owned, long-standing