Remote Regional Care Coordinator: Elevate Member Journeys

MTM, Inc; Northern (KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holidays

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM, Inc. is seeking a Regional Care Coordinator to work remotely from Arizona, managing member transportation experiences after intake and coordinating trips with health plans, providers, and facilities to ensure safe, on-time travel.

You will monitor trips, handle delays, document escalations, and communicate clearly with members and partners. This role requires strong multitasking, confidentiality, and customer service skills, with 9 months of MTM experience preferred.

Qualifications

• High school diploma or GED equivalent required.
• 9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar health care case management experience preferred.

Responsibilities

• Act as liaison with health plan clients, members, and partners to coordinate a superior member experience.
• Provide trip monitoring, confirmations, and recovery; verify transportation details with members, facilities, and providers.
• Document escalations and action plans in intake systems and communicate updates.
• Maintain confidentiality and adhere to MTM procedures and KPI targets.
• Demonstrate flexibility and prioritize workload to reduce complaints and service failures.

Skills

Customer service

Problem solving

Communication

Team collaboration

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

MTM, Inc. is seeking a Regional Care Coordinator to work remotely from Arizona, managing member transportation experiences after intake and coordinating trips with health plans, providers, and facilities to ensure safe, on-time travel.

You will monitor trips, handle delays, document escalations, and communicate clearly with members and partners. This role requires strong multitasking, confidentiality, and customer service skills, with 9 months of MTM experience preferred.