Remote Regional Care Coordinator: Patient Transportation

MTM, Inc; Arizona; Hybrid; USD 2,204,000 - 2,617,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

401(k) matching

Paid time off

Maternity/Paternity leave

Tuition reimbursement

MTM Perks

Leadership mentoring

Job summary

MTM Health is seeking a Regional Care Coordinator based in Arizona to manage member transportation experiences from intake to completion. This remote role requires coordinating trips, resolving issues, and documenting escalations to ensure timely, safe travel and high customer satisfaction.

You will engage with health plan clients, members, providers, and facilities; monitor trips, perform problem solving, and adhere to MTM policies and KPI targets.

Qualifications

• High school diploma or GED required.
• 9 months of MTM Contact Center or similar health care case management experience.
• Proficiency with MS Office and MTM portals.

Responsibilities

• Coordinate member transportation and monitor trips.
• Contact members, providers, and facilities to verify details.
• Document escalations and action plans in intake systems.
• Ensure compliance with KPIs and MTM policies.

Skills

Customer service

Communication skills

Multi-tasking

Problem solving

Leadership

Confidentiality

Time management

MTM systems

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

MTM Health is seeking a Regional Care Coordinator based in Arizona to manage member transportation experiences from intake to completion. This remote role requires coordinating trips, resolving issues, and documenting escalations to ensure timely, safe travel and high customer satisfaction.

You will engage with health plan clients, members, providers, and facilities; monitor trips, perform problem solving, and adhere to MTM policies and KPI targets.