Remote Referrals & DME Coordinator

Mountain Empire Older Citizens; United States; Remote; USD 37,440 - 58,406; Full time

Job summary

Mountain Empire Older Citizens operates a remote role focused on coordinating referrals and DME for participants in the PACE network. You will manage referrals, medical records, and communications with external providers using the electronic health record to ensure timely appointments and proper documentation.

The position includes reception/medical records duties and collaboration with IDT, Quality Manager, and Program Director to resolve issues and maintain service quality.

Responsibilities

• Arranges referral appointments with external service providers
• Schedules referral appointments for participants with external service providers in the PACE network
• Provides participants with necessary paperwork and specialized instructions for referral appointments
• Uses electronic health record to generate referral letters for appointments for each external service received by a participant, including emergency care and transportation
• Uses appointment scheduler in electronic health record to track appointments and ensure participants keep appointments
• Telephones participants in advance of upcoming appointments to reduce no‑shows
• Documents relevant telephone calls with participants and providers regarding appointments in the electronic record
• Notifies external service providers in advance of any cancelled appointments
• Coordinates with family to provide transportation and accompany participants to outside appointments
• Arranges for personal care aides to escort participants for appointments if family is not available
• Schedules transportation for participants who are appointed to see external service providers
• Communicates with bus drivers to keep track of participants while keeping appointments
• Uses electronic health record to fax and electronically submit referral information for external appointments
• Provides a copy of each referral form to the Administrative Specialist for use in authorizing payment for claims submitted by service providers

Job description

Mountain Empire Older Citizens operates a remote role focused on coordinating referrals and DME for participants in the PACE network. You will manage referrals, medical records, and communications with external providers using the electronic health record to ensure timely appointments and proper documentation.

The position includes reception/medical records duties and collaboration with IDT, Quality Manager, and Program Director to resolve issues and maintain service quality.