Referral Specialist

Sentara Health; Virginia Beach (VA); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Job summary

Sentara Independence in Virginia Beach seeks a Referral Specialist for the CAC Department. This remote role requires travel on-site to Sentara Independence or Hampton locations during outages or connectivity issues.

Responsibilities include scheduling patients, confirming insurance eligibility via real-time tools, and preregistration while ensuring data accuracy. Minimum 1 year of customer service experience is required; Epic and Medical Terminology are preferred.

Qualifications

• High School Diploma (required).
• 1 year of customer service experience (required).
• Medical Terminology (preferred).
• Epic experience (preferred).

Responsibilities

• Schedule patients and pre-register as needed.
• Verify insurance eligibility and validate data accuracy.

Skills

Customer service

Scheduling

Data entry / data accuracy

Problem solving

Education

High School Diploma

Tools

Epic

Job description

City/State Virginia Beach, VA Work Shift First (Days)

Sentara Independence in Virginia Beach is looking to hire a Referral Specialist for our CAC Department.

Position location: This is a remote position; however, candidates must be able to travel on-site when connectivity or power outage occurs to our Sentara Independence or Hampton locations.

Key Responsibilities

• Responsible for scheduling patients, confirms insurance eligibility through the real-time eligibility (RTE) tool, or pre-registering patients.
• Validates accuracy of data when performing these functions.

Other Requirements

• Consistently meets turnaround requirements for job functions.
• Consistently meets required department adherence and quality metrics.
• Requires knowledge of proper scheduling procedures, call handling, or preregistration requirements.
• Accountable to problem solve, investigate and help resolve problems for work assignments.
• Must collaborate effectively with internal and external customers to reach desired results as determined by key performance indicators and leadership.

Education

• High School Diploma (required)

Experience

• 1 year of customer service experience (required)
• Medical Terminology (preferred)
• Epic experience (preferred)

Keywords: Talroo-Allied Health, Healthcare, Customer Service, Scheduling, Insurance Eligibility, Quality Score Cards, Epic

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.73 - $32.91 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!