Remote Recovery Helpline Specialist (WA)

Remote Jobs; Seattle (WA); Remote; USD 30,000 - 43,000; Full time

Job summary

Crisis Connections in Washington State is seeking a Recovery Helpline Specialist to support and respond to incoming calls on the Recovery Helpline. You will help identify resources and referrals for individuals facing substance use challenges and perform follow-up to ensure connections are made.

The role involves email and text responses, QA duties, and warm transfers to other providers. A team-focused, confidential environment supports your work with clients and professionals.

Qualifications

• Bachelor's degree in social or human sciences preferred.
• Two years in addiction treatment settings preferred.
• Call center or telephone assessments experience preferred.
• SUD Professional or Trainee is a plus.
• Ability to work with clinical staff and volunteers in a fast-paced environment.
• Excellent communication and interpersonal skills.
• High level of attention to detail.
• Private and confidential location to perform duties.

Responsibilities

• Respond to calls, emails, and text seeking recovery resources.
• Demonstrate knowledge of Washington State resources and Recovery Help Line resources.
• Use Vision Link database and MOUD Locator and other information.
• Follow phone room protocol and procedures.
• Provide consultation to professionals and non-professionals.
• Timely callbacks and follow-up calls.
• Log Vision Link calls and QA as assigned.
• Coordinate with Shift Supervisor.
• Participate in training and non-phone duties.

Skills

Strong communication

Interpersonal skills

Attention to detail

Teamwork

Education

Bachelor's degree in social or human sciences

Tools

Vision Link database

MOUD Locator

Job description

Crisis Connections in Washington State is seeking a Recovery Helpline Specialist to support and respond to incoming calls on the Recovery Helpline. You will help identify resources and referrals for individuals facing substance use challenges and perform follow-up to ensure connections are made.

The role involves email and text responses, QA duties, and warm transfers to other providers. A team-focused, confidential environment supports your work with clients and professionals.