Recovery Helpline Counselor

MaziCTools; Los Angeles (CA); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Annual wage increases

Paid time off and holidays

Transit pass discount

Free parking and flexible schedules

Growth opportunities

Job summary

Crisis Connections in Washington State operates the Recovery Helpline, providing crisis support via calls, emails and texts. The Washington Recovery Help Line Specialist guides callers to resources for substance use disorder, mental health, and problem gambling, while ensuring follow-up and proper referrals.

The role emphasizes professional communication, knowledge of WA resources, QA duties, logging, and warm transfers, plus teamwork and ongoing training to support the community.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a call center or telephone assessments.
• Bachelor’s degree in social or human sciences or related field; addiction treatment experience a plus.

Responsibilities

• Responds to incoming phone calls, emails and texts to provide information about recovery resources.
• Provides accurate information on WA state substance use, mental health and problem gambling resources.
• Performs QA screening and logs calls in Vision Link; facilitates warm transfers to providers.
• Maintains professionalism with PW’s, consumers and professionals; follows call room procedures.
• Participates in training and team activities as assigned.

Skills

Excellent communication

Interpersonal skills

Call center experience

Team collaboration

Proficient with technology

Education

Bachelor of Arts in social or human sciences

Experience in addiction treatment settings (2 yrs)

Tools

Vision Link database

MOUD Locator

Job description

Crisis Connections in Washington State operates the Recovery Helpline, providing crisis support via calls, emails and texts. The Washington Recovery Help Line Specialist guides callers to resources for substance use disorder, mental health, and problem gambling, while ensuring follow-up and proper referrals.

The role emphasizes professional communication, knowledge of WA resources, QA duties, logging, and warm transfers, plus teamwork and ongoing training to support the community.