Remote Records Retrieval Specialist

Automatic Data Processing, Inc.; Houston (TX); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Company-Paid Life Insurance

Employee Assistance Program (EAP)

Ongoing Training and Development

Job summary

American Retrieval, a U.S. Legal Support Company, seeks a Records Retrieval Specialist II to manage medical and legal record requests, ensuring accuracy and timely delivery.

This role involves daily communication with custodians, healthcare facilities, clients, and internal teams in a fast-paced environment. The position emphasizes building professional relationships, problem solving, and delivering exceptional service while maintaining detailed documentation and data integrity across CRM and

Qualifications

• High School Diploma or equivalent.
• 3–5 years of customer service, client support, or related experience.
• Strong computer skills and the ability to navigate multiple applications.
• Proficiency with Microsoft Office and data entry systems.
• Excellent organizational, communication, and multitasking skills.
• Comfortable working in a fast-paced, phone-based environment.

Responsibilities

• Records Retrieval & Follow-Up: proactively contact custodians and facilities to obtain records.
• Client Service & Relationship Management: serve as primary contact for clients and provide updates.
• Data Entry & Order Management: enter and track requests in company systems and CRM.
• Problem Resolution & Communication: research issues and escalate when needed.
• Operational Support: participate in initiatives and improve processes.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Problem solving

Education

High School Diploma

Tools

Microsoft Office

CRM systems

Data entry systems

Job description

American Retrieval, a U.S. Legal Support Company, seeks a Records Retrieval Specialist II to manage medical and legal record requests, ensuring accuracy and timely delivery.

This role involves daily communication with custodians, healthcare facilities, clients, and internal teams in a fast-paced environment. The position emphasizes building professional relationships, problem solving, and delivering exceptional service while maintaining detailed documentation and data integrity across CRM and