Records Retrieval Specialist: Fast-Paced Client Support

U.S. Legal Support; Plymouth (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off

Company-Paid Life Insurance

Ongoing Training and Development

Job summary

American Retrieval, a U.S. Legal Support company, seeks a Records Retrieval Specialist II for a full-time role. You will manage medical and legal record requests, ensuring accuracy and timely follow-up.

This interactive position involves daily communications with healthcare facilities and clients, requiring strong customer service and organization skills. The role includes data entry, problem resolution, and operational support, contributing to exceptional service in the legal and healthcare

Qualifications

• 3-5 years of customer service, client support, or account management experience.
• Experience in legal services, healthcare, or related industries preferred.
• Ability to manage multiple priorities while maintaining accuracy.

Responsibilities

• Contact record custodians to obtain requested records.
• Monitor outstanding requests and expedite retrieval.
• Serve as a primary point of contact for clients regarding order status.

Skills

Customer service skills

Verbal communication

Multitasking

Problem-solving

Computer proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

American Retrieval, a U.S. Legal Support company, seeks a Records Retrieval Specialist II for a full-time role. You will manage medical and legal record requests, ensuring accuracy and timely follow-up.

This interactive position involves daily communications with healthcare facilities and clients, requiring strong customer service and organization skills. The role includes data entry, problem resolution, and operational support, contributing to exceptional service in the legal and healthcare